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Privacy Policy

Effective Date: 20.10.2025
 

This Privacy Policy describes how Chimnii, The Café (part of Avisa Nila Beach Resort, located in Malvan, Sindhudurg) collects, uses, and shares personal information when you visit our website, dine with us, or utilise our services.

 

1. Information We Collect

 

We collect information primarily to provide and improve our services to you, including reservations, event bookings, and communications.
 

A. Information You Provide Directly:

  • Contact Details: Name, email address, phone number, and postal address (for delivery or billing).

  • Booking Information: Details related to table reservations, event inquiries (e.g., destination weddings), and private dining requests.

  • Payment Data: If you pay directly through the website, payment card details (which are processed by a third-party secure payment processor, not stored directly by us).

  • Feedback & Communication: Information provided in surveys, feedback forms, or email correspondence.
     

B. Information Collected Automatically (Website Data):

  • Usage Data: Information about how you use our website, including pages viewed, time spent, and links clicked.

  • Technical Data: Internet Protocol (IP) address, browser type, operating system, and device identifiers.

  • Cookies: Small data files stored on your device used to remember your preferences and analyse site traffic.

 

2. How We Use Your Information

 

We use the collected information for the following purposes:

  • Service Fulfilment: To manage and confirm your dining and event reservations, and to provide our services (including beach and poolside dining setups).

  • Communication: To send reservation confirmations, respond to your inquiries, and provide information about resort events.

  • Marketing (Opt-In Only): To send promotional materials, special offers, and event announcements. You may opt out of these communications at any time.

  • Service Improvement: To analyse website usage and guest feedback to enhance the quality of our menu, services, and online experience.

  • Security & Legal Compliance: To detect and prevent fraud, and to comply with legal obligations, including tax and accounting requirements.

 

3. Sharing Your Information

 

We do not sell your personal data. We only share your information with:

  • Avisa Nila Beach Resort: Information is shared internally with the resort's management, reception, and accounting teams necessary for accommodation, billing, and full resort service coordination (e.g., matching a dining reservation to a resort guest).

  • Third-Party Service Providers: Trusted partners who perform services on our behalf, such as website hosting, payment processing, email delivery, and analytics providers. These providers are obligated to protect your data.

  • Legal Authorities: When required by law, court order, or governmental regulation.

 

4. Cookies and Tracking Technologies

 

We use cookies to enhance your experience. By using our website, you consent to our use of cookies. You have the option to set your browser to refuse all or some browser cookies, but this may affect website functionality.

 

5. Data Security and Retention

 

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, or destruction. We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

 

6. Your Rights (Access and Control)

 

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request Rectification of inaccurate or incomplete data.

  • Request Erasure of your personal data (subject to legal exceptions).

  • Object to the processing of your personal data for certain purposes (e.g., direct marketing).

To exercise any of these rights, please contact us using the details provided below.

 

7. Changes to This Policy

 

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated "Effective Date."

 

8. Contact Us

 

If you have questions about this Privacy Policy or our data practices, please contact us:
 

Chimnii, The Café c/o Avisa Nila Beach Resort - 115/1 Keluskarwadi, Devbag, Malvan, Maharashtra 416606, India
Email: hello@chimnii.com
Phone: +918080349124 & +918080320155

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